1. Introduction

At My Pharmacy, we strive to ensure your satisfaction with our products and services. This policy outlines the procedures for returns and refunds for orders placed through our platform.

2. General Conditions

2.1 Eligibility for Returns

• Pharmaceuticals: Due to health regulations, returns of medications are generally not accepted unless they are defective, damaged, or incorrect items.

• Food Items: Returns may be accepted if the product is damaged, spoiled, or incorrect.

• Other Products: Items must be in their original condition and packaging.

2.2 Time Frame for Returns

• Pharmaceuticals and Food: Claims must be made within [insert number] days of delivery.

• Other Products: Claims must be made within [insert number] days of delivery.

3. Return Process

To initiate a return:

1. Contact our customer service team at [customer service email/phone number].

2. Provide your order number and details of the issue.

3. Follow the instructions provided by our team for returning the item.

4. Refund Process

4.1 Processing Refunds

• Refunds will be processed within [insert number] business days after we receive the returned item or confirm the issue.

• Refunds will be issued to the original payment method used at the time of purchase.

4.2 Non-Refundable Items

Certain items may not be eligible for a refund, including:

• Opened or used medications

• Perishable food items after delivery

• Customized or special order items

5. Exchanges

We do not offer direct exchanges for any products. If you wish to exchange an item, please return the original item for a refund and place a new order.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [insert number] days of delivery. We may request photos of the item for our records. We will arrange for a replacement or refund as per our policy.

7. Contact Us

For any questions or concerns regarding our refund and return policy, please contact us at:

My Pharmacy

Email: mypharmacy@gmail.com

Phone: +91 8141603611

Address: Surat, Gujarat